Privacy Policy
Effective Date: 2026-02-07
At Creative Insurance Group, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your nonpublic personal financial and health information in accordance with the Texas Insurance Code and Texas Administrative Code.
1. Information We Collect
To provide you with insurance products and services, we collect nonpublic personal information about you from the following sources:
Information from you: This includes your name, address, Social Security number, assets, income, and beneficiaries provided on applications or other forms.
Health Information: If you apply for health, life, or disability insurance, we may collect information regarding your medical history, health status, and records from healthcare providers or medical professionals.
Transaction Information: Information about your transactions with us, such as policy coverage, premiums, and payment history.
Consumer Reporting Agencies: Information such as credit history or claims history.
2. How We Use and Disclose Information
Creative Insurance Group does not share your information with non-affiliated third parties for their own marketing purposes.
We only disclose your personal or health information as permitted or required by law to:
Process and Service your Account: We share information with your insurance carrier and service providers (such as third-party administrators) to perform insurance-related functions like underwriting, billing, and claims processing.
Legal & Regulatory Compliance: We may share information with government agencies or law enforcement in response to subpoenas or as part of a regulatory examination.
Business Operations: We may share information with auditors or legal counsel to ensure our agency is operating correctly.
3. Protection of Health Information
In compliance with 28 TAC Subchapter B, we will not disclose your nonpublic personal health information for any purpose other than those necessary to perform insurance functions (underwriting, servicing, etc.) unless you provide us with a written Authorization to Disclose Information. We do not use or share your health information for marketing purposes.
4. Confidentiality and Security
We restrict access to your nonpublic personal information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic, and procedural safeguards that comply with federal and state regulations to guard your personal information.
5. Your Right to Access and Correct Information
You have the right to request access to the personal information we have on file for you. If you believe any information is inaccurate, you may submit a written request for correction, amendment, or deletion.
6. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Creative Insurance Group
3600 Eldorado Pkwy, Bldg C, Suite 3
McKinney, TX 75070